Frequently Asked Questions

 

Who is an Flambeau Hardware customer?

Flambeau Hardware sells directly to wholesalers and distributors, as well as to retailers who sell directly to consumers.



How can I get information about your product line and distributor prices?

The Flambeau Hardware product line is featured on tis site. View the online HARDWARE Catalogs for product information and suggested retail pricing. For current wholesale pricing, contact one of our Flambeau Hardware sales representative agencies. Click on Business Resources in the navigation bar and choose Sales Representative List, for a listing of Flambeau Hardware representatives. Or contact our Customer Service Department at 800-232-3474 weekdays between the hours of 8:00 A.M. and 5:00 P.M. Eastern time.



How do I place an order?

The local Flambeau Outdoors Sales Representative in your area can assist you with this process. Consult our online list of Flambeau Hardware Sales Representatives (click on Business Resources in the navigation bar and choose Sales Representative List) or you may contact our Customer Service Department at 800-232-3474 weekdays between the hours of 8:00 A.M. and 5:00 P.M. Eastern time.



How do I establish a line of credit?

A credit application must be submitted to Flambeau, Inc. to be considered for a line of credit. Click on Business Resources in the navigation bar and choose Credit Application. Print credit application, complete the form and fax to 440-632-1581. Or contact our Customer Service Department at 800-457-5252 weekdays between the hours of 8:00 A.M. and 5:00 P.M. Eastern time. Please keep in mind, that NET orders of less than $500.00 may require payment via credit card (MasterCard, VISA, or American Express).



Can I use a credit card to order?

Yes. Flambeau, Inc. accepts MasterCard, VISA, and American Express.



Is there a minimum order amount?

Yes, $250.00 NET per order. Net order values of $500.00 NET or less may require payment via credit card (MasterCard, VISA, and American Express).



What are your freight terms?

FOB origin, freight collect.



Are there other order considerations?

Product must be ordered in full case pack quantities. Information on case pack quantities is provided for each product within the pages of our online HARDWARE catalogs.



What is your order lead time?

Orders for in-stock product will ship five to seven business days after order acceptance and credit approval by Flambeau, Inc. Availability subject to prior sale.